Refund policy

After-sales service
Thank you for choosing our deformation toy!We are full of confidence in product quality and are committed to providing a smooth after-sales service experience for every customer around the world.

1. After-sales contact
For goods purchased directly on our official website, within 7 days after receiving the goods, if you have any questions, you can consult through online customer service or official email, and we will have someone to handle the docking!

2. After-sales transportation issues
If the goods you receive are defective, or there is a problem with accessories in the subsequent collection process, we will do our best to solve it for you through international logistics and transportation!

-Customs clearance issues: For questions about import duties, taxes or customs clearance processes, you can consult the local customer service of the logistics provider (contact information can be found on the official website), or you can contact us to assist in communication.

4. Warranty information
All our deformed toys have their own international warranty. Under normal use, failures caused by manufacturing defects (such as joint failure, material problems, etc.) can enjoy warranty service (compensation for accessories or solutions through international transportation, and the freight shall be borne by us).

The following conditions are not covered by the warranty：
-Damage caused by improper use, accidental drop or self-modification；
-Losses incurred during normal use (such as minor scratches on non-structural parts).

Warranty/after-sales application channel：
1. Send an email to [DreamStarToys@outlook.com ], indicate the order number, photo/video and problem description；
2. Through the online chat window of the official website, give feedback on the problem!

Frequently Asked Questions (FAQs)
Q: How long does it take for the problem response to be processed?
A: We will process and reply to emails/online messages regularly every day. Due to the time difference in various regions, we will respond to your questions within 24 hours!
Q: Who will bear the freight for international transportation?
A: For returns/accessories compensation caused by manufacturing defects, the freight shall be borne by us; for returns/exchanges due to personal reasons (such as changing of mind), the freight shall be borne by the customer.
Q: The product has been opened but not used. Can I return it?
A: It can be returned or exchanged if it does not affect the secondary sales
Q: Does the replacement product support global distribution?
A: Support, the delivery scope of replacement goods is consistent with the scope of the order placed on the official website

Your trust is very important to us, and we will do our best to ensure that senior collectors can enjoy the fun of our deformation toys to the fullest.Thank you for joining our brand family!

[DreamStarToys]
Every deformation is worth looking forward to